I joined Tesco Underwriting in Aug 2011 after 7 years working in HR and recruitment. I was looking for a new career and even though I had no previous Insurance experience I was excited to get started with TU. The application process was quite straight forward and after my telephone interview, I completed an on line test at home and was then invited in for an Interview.
At my interview I was really made to feel at ease and the questions were all competence based â€“ â€œCan I have an example of a time when you haveâ€¦â€ I thought this was quite straight forward as Iâ€™ve worked in customer service for a number of years so I had loads of examples. We then did a group exercise which was a fun challenge which showed how you would work together as a team.
My first role was in the Claims Business Support team to assist customers behind the scenes. This team deals with a range of things from dealing with our suppliers and repairers to making all the payments on customer claims. I gained lots of experience in this role, but after 2 years I applied for an internal role as a Claims Negotiator in the Third Party Assist Team. This was a huge step due to my lack of Claims experience, but after being successful at interview and taking part in all of the training Iâ€™ve really felt confident in the new role.
Thereâ€™s always a lot of internal opportunity in TU to apply for other Departments. You are certainly ready to join your new team after youâ€™re provided with your training programme.
Working in the Third Party Assist Team you have to be customer focused and itâ€™s a great feeling when you ring someone who has been involved in an accident and genuinely help them. Itâ€™s nice to take the stress and hassle away from customers.
Overall, thereâ€™s a great atmosphere in TU. Itâ€™s just the nice little touches that they do for all their employees at different points during the year and thereâ€™s always charity activities to get involved in if you want. Thereâ€™s always lots going on and some good nights out too.
I would certainly recommend working at Tesco Underwriting to any of my friends or family.